Shipping policy

1. Introduction
This policy describes the shipping methods, times, and costs for products purchased on Vesuvio Street Food, ensuring transparency and clarity for our customers.

2. Order Processing Times

Fresh products are shipped on Mondays; in exceptional cases or during high-demand periods, they may also be shipped on Tuesdays.
Orders received by 12:00 p.m. on Friday will be processed in the same week. Orders received after this time will be processed the following week.
Non-perishable products are processed and shipped within 2–3 business days from the order.

3. Delivery Times

Delivery times depend on the destination and the chosen carrier.
Once your order is shipped, you will receive a tracking number to monitor the delivery.
Any delays caused by carriers or force majeure will be communicated promptly.

4. Shipping Costs

Shipping costs vary depending on destination and order weight.
Exact costs are displayed at checkout.
Any promotions or free shipping offers will be clearly indicated.

5. Damaged Products During Shipping

Products damaged during delivery must be reported within 24 hours of receipt, including photos of the product and packaging.
Vesuvio Street Food will replace the product or issue a full refund, including shipping costs.

6. Destinations and Restrictions

Vesuvio Street Food ships throughout Europe.
Some fresh or perishable products may not be available for certain destinations due to carrier restrictions or local regulations.

7. Contact Information
For information about shipping or delivery issues, contact our customer service:

Email: info@vesuviostreetfood.com

8. Policy Updates
Vesuvio Street Food reserves the right to update this policy at any time. Any changes will be published on the website and, if significant, communicated by email.