Faq – Vesuvio Street Food

For all European countries we charge the following rates:

For orders less than €59.99 the shipping costs are:

Standard Shipping: €19.99
Insured Premium Shipping: €23.49

For orders between €60.00 and €79.99 shipping costs are:

Standard Shipping: €14.99
Insured Premium Shipping: €18.49

For orders between €80.00 and €99.99 the shipping costs are:

Standard Shipping: €9.99
Insured Premium Shipping: €13.49

For orders between €100.00 and €119.99 shipping costs are:

Standard Shipping: €4.99
Insured Premium Shipping: €8.49

For orders over €120.00 shipping is free.

To ensure the freshness and quality of its products adopts this type of preparation of the order:

Orders containing fresh products are shipped only on the following days of the week: (Monday and Tuesday).

All orders received by 10:00 on Sunday, will be processed in the days listed above.

All orders received after 10:00 on Sunday, will be processed in the week after taking charge of the order.

Depending on the shipping area of the customer, we entrust the order to the courier who takes less time to serve that shipping area, as soon as the courier takes charge of your parcel, you will receive an email with the tracking link of the shipment, using the service provided by the couriers partners you can monitor your package.

If you choose to make purchases on the online store of Vesuvio Street Food by paying by Bank Transfer, remember to send within an hour from the order confirmation, the bank transfer bill to the email address info@vesuviostreetfood.com

After this period, in the absence of a bank transfer, your order will be cancelled.

Please find below the details for the Transfer:

Users: Italservice Web Srls

IBAN: IT83 Q030 6903 5161 0000 0017 670

BIC: BCITITMM

Reason: it indicates the date and the order number reported in the confirmation email.

We remind you that your order will be handled only after receipt of the sum in our current account (generally from 1 to 3 working days after making the transfer itself).

Once you have completed the order, you will receive the confirmation of your order at the email address used at the time of purchase.

If you don’t receive the email, check the Junk or Spam folder in your email box, and if you use a Gmail address, also check the Promotions folder.

For more information, the Customer Service is at your disposal.

To contact him click on "Contact us" or call +39 3792645273

When your order is ready for shipment you will receive an email to the address indicated at the time of purchase with the tracking link to track the shipment.

Through the website of the courier who has taken delivery of the shipment, you can always check where your order is located.

If you haven’t received the email, check the Junk or Spam folder in your email box, and if you use a Gmail address, also check the Promotions folder.

If at the time of delivery in the package there are missing products, other than those ordered and/ or damaged, please contact the Customer Service promptly.

If you receive a package tampered, damaged or packed with adhesive tape not marked Vesuvio Street Food you can accept with reservation the delivery:

immediately report the incident to our Customer Service who will proceed with further checks.

To contact him click on "Contact us" or call +39 379 264 5273
It’s fundamental to withdraw the order under all circumstances.

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